Overview

At Harel, many of our pieces are made to order or produced in limited quantities. As a result, delivery timelines may differ from standard retail furniture purchases.

We are committed to ensuring that every piece arrives safely and in excellent condition, and we work closely with trusted logistics and installation partners to provide a seamless delivery experience.

Delivery Locations

Harel currently delivers throughout the United Arab Emirates.

International delivery may be available for select products and projects. Availability, timelines, and shipping costs will vary depending on destination and project requirements.

For international enquiries, please contact us before placing an order.

Production & Lead Times

Many Harel pieces are crafted specifically for each order.

Estimated production and delivery timelines will be communicated during the quotation or ordering process and may vary based on:

• Product type

• Customisation requirements

• Material availability

• Project complexity

• Delivery destination

Lead times provided are estimates and should not be considered guaranteed delivery dates.

Shipping Costs

Delivery charges, if applicable, will be communicated prior to order confirmation.

Shipping costs may vary depending on:

• Delivery location

• Product dimensions and weight

• Installation requirements

• Special handling needs

• International shipping arrangements

Any applicable shipping fees will be clearly outlined before payment is requested.

Delivery Scheduling

Once your order is ready, our team or delivery partner will contact you to arrange a suitable delivery date and time.

Clients are responsible for ensuring that someone is available to receive the delivery at the agreed time.

Repeated missed delivery appointments may result in additional delivery or storage charges.

Access Requirements

Prior to delivery, clients are responsible for ensuring that products can be safely transported into the intended space.

Please verify:

• Doorway dimensions

• Lift and stair access

• Corridor clearances

• Building access restrictions

• Site readiness

Harel cannot be held responsible if products cannot be delivered or installed due to insufficient access or inaccurate site information.

Additional charges may apply where redelivery, specialist equipment, or alternative installation arrangements are required.

Inspection Upon Delivery

We encourage clients to inspect all products upon delivery.

If you believe a product has been damaged during transportation or does not match the confirmed order specifications, please notify us within seven (7) days of receipt.

Where appropriate, we will assess the issue and determine a suitable resolution, which may include repair, replacement, or another appropriate remedy.

Delivery Delays

While we make every effort to meet estimated timelines, delays may occasionally occur due to circumstances beyond our control, including:

• Material shortages

• Supplier delays

• Customs clearance procedures

• Transportation disruptions

• Weather conditions

• Regulatory requirements

Harel shall not be liable for delays resulting from events outside our reasonable control.

We will, however, keep clients informed of any significant changes to expected delivery schedules.

International Orders

International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are the responsibility of the client unless otherwise agreed in writing.

Harel is not responsible for delays caused by customs authorities or import procedures.

Ownership & Risk

Ownership of products transfers to the client upon full payment.

Risk of loss or damage transfers upon successful delivery to the agreed delivery location.

Contact

For delivery enquiries, shipping updates, or installation coordination, please contact:

Harel

Email: info@theharel.com